The Eco Dog Design Company
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Frequently Asked Questions

Below lists our frequently asked questions.  Hopefully you should find the answers to your questions here.  Alternatively, please use the Contact Us section if you have a specific question that is not listed below.

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How do I choose the right size for my Dog?

Looking to find the perfect fit?

Below is a table which provides a size guide to help you choose the correct size for your dog.

THE SIZE GUIDE
DOG EXAMPLE

COLLARS

Length
Width


LEADS
Length
Width


BANDANAS
Length
Height


BOW TIE
Length
Height


WASTE/TREAT BAG
Length
Height


COAT
Length
Girth

HARNESS
Girth


EXTRA SMALL DOG
Jack Russell

Xsmall
21cm - 25cm
15 or 20mm


Xsmall
120cm
15mm


Extra Small
12cm
9.5cm

Extra Small
9.5cm
4cm


One Size
10cm
8cm


Xsmall/Small
28cm
40cm

XSmall

20cm - 35.5cm
SMALL DOG
West Highland Terrier

Small
25cm - 40cm
20mm


Xsmall/Small
120cm
20mm


Small
21cm
12cm


Standard
11cm
6cm


One Size
10cm
8cm


Small
36cm
50cm

Small

37cm - 53cm
MEDIUM DOG
Spaniel

Medium
32cm - 50cm
25mm


Medium/Large
120cm
25mm


Medium
31cm
15cm


Standard
11cm
6cm


One Size
10cm
8cm


Medium
44cm
68cm

Medium

41cm - 71cm
LARGE DOG
Labrador

Large
38cm - 63cm
25mm


Medium/Large
120cm
25mm


Large
42cm
21cm


Large
15cm
7cm


One Size
10cm
8cm


Large
51cm
72cm

Large

66cm - 101.5cm

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How much is postage?

All UK postage charges are at the standard Royal Mail value for a "Small Parcel".  As everyone is different, we have provided a number of postal options, from 1st to 2nd class, and if you prefer these can be sent recorded delivery. 

Where possible for our International Orders we will select "Tracked and Signed for" to ensure there is an opportunity to track your parcel when out for delivery.

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Could I return anything I buy?

Of course.  If you are not 100% satisfied with your purchases you can return any unwanted items for a full refund of the price of your products.
​

Please email ecodogdesigns@aol.com within 14 days if you wish to return any items. Goods must be returned within 28 days of purchase.

For all UK returns please return via Royal Mail and obtain Proof of Return (certificate of Posting).

Click here to print your return form.
​
Return Label
File Size: 76 kb
File Type: pdf
Download File


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Could I request a personalised item?

Yes, coming soon!. As we are establishing our business we will be looking to expand our range to personalise  a number of products at Eco Dog Designs, below list a number of items we envisage we can personalise for you. 

These include;
     - Bandanas
     - Dog Coats
  
These products can be tailor made at an additional fee, adding you dogs name to create a bespoke gift for your pampered pooch. 

Watch this space to find out more information and when this service will become available  where you will be able to Contact Us section to email us your requirements.

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Where can I go for feedback?

If you would like to leave any comments, feedback or to provide recommendations to improve our site or product range, we would always love to hear from you. 

Head to the Contact Us page, and send us a note, we would appreciate all of your comments and feedback.

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Sizing Guide
Delivery Info
General FAQs
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